Research, analysis and insight behind the performance of the world’s best ecommerce and multichannel retailers.

Our Focus


On-demand access to performance data: benchmark, learn and improve your business


Analysis of the software, systems and partners used by the best retailers


Custom analysis, consulting and insight



RetailX is born of an obsession with performance in multichannel retail and ecommerce.

Mark Pigou brought the first ever high level B2B conference on eCommerce to the UK in 2004. The launch event was admired and critiqued in equal measure by Ian Jindal, and a relentless “we-can-do-better” partnership was born. They teamed up with SJP Business Media to launch the first dedicated B2B website and print magazine for Europe's multichannel and ecommerce retailers: InternetRetailing. In 2006 they launched the UK’s largest dedicated trade show, IRX, which with their events business was acquired by Clarion Events in 2015.

RetailX is the continuation of the journey. The multichannel retail sector is highly sophisticated, rapidly expanding and continuously evolving. It is collegiate yet highly competitive; ruthlessly optimising yet perennially in beta; commercially driven yet experimental and generous.

To survive, conquer and indeed prosper, the professional retailers and suppliers in our sector need competitor perspectives, performance data and insightful analysis. RetailX's mission is to provide the data, analysis and insights to build successful and profitable businesses.