In a nutshell
Old-Skool pro-tech emporium. Deep stock, deep knowledge, old-school service (knowledgable, grumpy, helpful if you're quick!), with multichannel prowess.
In their words
“Get to know the people who know your gear best.
B&H is not a big box store, or a faceless chain... or a personality-free zone. B&H is a group of people who are passionate about the things you're passionate about—from photography, film, music and audio to art and technology, creating and imagining.”
Visit Field notes
The old-skool 1950s vibe (signage, layout, flooring, decor) is exemplified by the ceiling-hung conveyor belts that move product around the store to the cages for payment and pickup. Part future, part past, this is a steampunk emporium to tech, to modernity and to history. A must-visit for the product, staff and experience.
During COVID they converted their service points into perspex-clad online service areas - video-conferencing with a member of staff. Since the pandemic the "call a staff member" has continued, brining the one-to-one expertise to more people. In addition the store has a long history of knowledgeable and accessible gear reviews on its YouTube channel.
Other Reading
The store's history on Wikipedia - https://en.wikipedia.org/wiki/B%26H_Photo
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